Policies & Procedures

Appointment & Cancellation Policy

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

For non-emergency cancellations made less than 24 hours in advance, or missed spa, wellness, and aesthetic appointments, a $75 cancellation fee may apply.

Appointment Deposits

Certain appointments and procedures require a $75 deposit at the time of booking. This deposit will be applied toward your service.

If you cancel with less than 24 hours’ notice or do not arrive for your appointment, the deposit may be forfeited.

Late Arrivals

Late arrivals may result in a shortened appointment or the need to reschedule, depending on provider availability.

Medical & Wellness Services

Some services, including hormone therapy, weight management, peptides, IV therapy, iron infusions, and aesthetic procedures, may require a consultation, medical evaluation, or laboratory testing before treatment.

All treatment plans are individualized based on your health history, needs, and goals.

Insurance & Self-Pay Services

We accept many major insurance plans for eligible medical services. Patients are responsible for understanding their individual coverage, copays, deductibles, and coinsurance.

Many wellness, spa, and aesthetic services are considered self-pay and may not be covered by insurance.

Payments

A 3% processing fee applies to credit card transactions. This fee does not apply to debit card or cash payments.

We do not accept personal checks.

Thank you for choosing Katy Wellness Center & Family Physicians.

Take care of yourself—from the inside out.

Medical & Wellness Services

At Katy Wellness Center & Family Physicians, we strive to provide timely, personalized care while respecting the schedules of our patients and providers.